There has to be a better way. I spent a lot of time trying to get info to be sure I was prepared. Then, because there was no information (none that I could find) from PB, it was stressful hoping the non-official information was correct, when there was no time for uncertainty when the magic hour came.
Then I spent 1:54 (starting at 9AM, to get in the queue, until my “chance” to buy tickets came up). I realize that someone, not PB, said the queue order was random, so I guess I could have entered the queue at 9:59 and gotten the same number. But, since there was no direction from PB or See Tickets, I didn’t want to take that chance. I had the luxury of being able to spend two hours this morning, but how many people couldn’t? Granted, I didn’t spend every minute staring at the screen, but still…
Further gripes and suggestions:
1. If See Tickets has the ability to constantly show where you are in the queue, they could show what types of passes are sold out, shortcutting the process. I figured, correctly, that by the time my number (2850) came up TP and Warner would be sold out. It took almost an hour. Someone here said their number was 10,000 - how long did they wait for their 10 minute window to open? 2. PB could do a lot better at explaining the process. I have searched my email for notices, as I am signed up for the newsletter. The last one I got was June 2nd, 2021, announcing Rockygrass tickets going on sale. If I didn't feel in my heart that it weren't so I would think they kept us all in the dark on purpose.
It’s not like those of us for whom this is a near-religious experience can just say “Oh well, no big deal, I’ll just go to some other concert or festival”. I’ve been to over 50 PB festivals, starting in '87. I’ve had many conversations over the years with Craig, Steve, Brian and Laura (now gone). I’m convinced they are caring people who understand the festivarian experience and try really hard to make their festivals as good as possible.
God knows it’s a hard job - floods, covid, issues with the towns, who-knows-what issues with artists and their managers. I was part of “corporate America” for quite awhile, and PB would have an easier job if they adopted that stance. Kudos to them for not doing so. Kudos also for their efforts to foil the unethical, diabolical, should-be-against-the-law scalper industry.
Once the internet came along I thought PB did a great job with their website. I can’t remember when it changed formats ((3-4 years ago?), but I find it difficult to use now, and less informative. Could be just me, I’m not a “native user”, but have been computer literate for decades now.
This is is all meant in good faith, I love the Planet. My festival experiences have been a big part of my life. I have had wonderful, unforgetable times with my family, and made friends I cherish. If anything I’ve said is based on misinformation it was unintentional.
Hope to see you all at a festival soon!